Refund policy
We DO NOT offer refunds and may provide store credit for exceptional circumstances, so please double check your order before finalising and making payments. This applies to both online and in-store purchases.
ONLINE ORDERS: Upon delivery of online orders, a photo and message will be forwarded to the contact details provided, confirming the delivery status and condition of the order, if the recipient is unavailable. It would be the responsibility of the recipient to ensure the order is collected in a timely manner to avoid exposure to environmental elements or insect infestation. As indicated during the ordering process, if the recipient is unavailable during the time of delivery, it is expected that a suitable sealable storage medium is provided and placed in an accessible area.
You can always contact us for any question at fatboibrownies@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the order is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you are reporting an issue, please provide photographic evidence of the specified issues, following which, we reserve the right to assess the complain on a case by case basis.
Store credit or exchanges
If it is deemed by us that the issues are due to a fault of our own, we will request for the item to be returned, at your own cost, to be further assessed. Once we have received and inspected your return, we will endeavour to provide an immediate update of our decision to proceed with an option that best suits your circumstance (store credit or exchange).
NOTE FOR ONLINE DELIVERIES: We are happy to cater to a change of delivery dates or address with a minimum of 48 hours notice. Cancelled orders will be provided with store credits for future purchases. Exchanges will only be provided if products wrongly delivered are unopened and untampered with.
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